We have a 15-day refund policy, which means you have 15 days after receiving your order to request a return.
To be eligible for a refund, your package must be in the same condition that you received it, unused and in its original packaging.
To start a refund, you can contact us at info@casia-handmade.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or you received the wrong item so we can evaluate the issue and make it right.
You can also contact us by WhatsApp +961 81 235 919 and send us a photo of your defective product.
